SAA Voyager and Total garages **** and insult us on miles claims partnership

Good day I spend a fortune on fuel at Total garages because I travel a lot. Due to SA Postal Services failing to deliver my Voyager membership card years ago, I am forced to claim my Voyager miles as Total client manually. That is an enormous inconvenience and a lot of work. Consider my frustration at constantly losing my Voyager miles because Total/Voyager treat me like dirt - reasons are constantly found like inadequate documents provided by YOUR garages, to deny the miles claims or even just ignore them. I constantly have to check, resubmit and fight about dozens of claims. The worst was this December holiday when I went to great length and even faces dangerous traffic situations to loyally search for Total garages on vacation in Kimberley and Wolmaransstad. Due to the short window of 3 days to claim, I had to use bad cellphone photos instead of my scanner. It broke my heart to have Total/Voyager summarily deny these claims of 30.9 and 19.8 litres. I really DID pay R745 on fuel at your garages, those are real invoices that you can easily confirm with those garages, but you did not even try, just found a reason to insult me again. Yes, if you want reasons to deny manual claims, it’s easy but that’s BAD SERVICE. TOT103377 and TOT103376 are only 2 of many examples of being *****ed by Total/Voyager. This is not acceptable anymore to me as very loyal Total customer. I insist not only on my miles but also on an apology and a proper Voyager card (couriered, not by post again). I have a folder containing more than 400 items of correspondence with Total/ Voyager on this case, so I will NOT accept a mere phone call anymore, write to janmconradie at gmail dot com. Regards JM Conradie Voyager member 362960