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Colin C

1 reviews | Active since Dec 2011

16 Jan 2016, 15:47

Rude and unprofessional service

I went to fill up my car at Total N1 City (next to the hospital). Whilst waiting for an attendant I saw 1 James go to car which arrived after me. I went inside to purchase a red bull. I asked the cashier if that was normal practice. She said sometimes they do that. I went back to my car and the attendant came to me. I asked why does he go to cars which arrived after me. His excuse is he didn't see me and there were cars in his way. Which is not true. I told him that not the case and he wanted to know what was my problem. He said I must go to the manager. I went to the cashier and was informed the manager was not on site. All this time no attendant came to my car. Eventually the cashier inside had to pour in my petrol. I am a world wide traveller and poured my own petrol in foreign countries. I'm quite happy to do that and not deal with pathetic service

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Replies (1)
Total South Africa
Total South Africa's reply18 Jan 2016, 08:38
Official
Hello colincloete,

We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavour to create a pleasant experience for all our customers.
Your reference number is ***3

Regards,
Customer Service Division