KM
Kgomotso M

1 reviews | Active since Jun 2009

25 Jul 2015, 12:29

RUDE AND APPALLING CUSTOMER SERVICE BY OWNER N WIF

After over 10 years of filling up at this service station we've had 2 accounts where the attendants have claimed to have filled up our tank and they didn't. Today was no different (25 July). We had just filled up the tank and before we even left the garage our gage said that there is WARNING NO PETROL in the car. And becoz we had a 10 o'clock appointment we couldnt stay & query the matter. When we came back an hour later the man that runs the place tells us that our car is the one that has a problem and that we should keep driving until the gage shows petrol. His wife (who was extremely rude) proceeds to come and \sort"the matter out. She was very rude"

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Replies (1)
Total South Africa
Total South Africa's reply28 Jul 2015, 18:01
Official
Hello Miss Magano,

Dear Valued Customer,

We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.

Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.

Your reference number is ***0

Regards,
Customer Service Division