JS
Jay S
1 reviews | Active since Feb 2010
04 Feb 2015, 09:23
Robbing Customers by charging the old petrol Price
I filled 93 Octane petrol at the Total Auto Power petrol station in Germiston South and I was charged the old price of R11.02 instead of R10.09.
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Total South Africa's replyOfficial
09 Feb 2015, 15:01Hello jayrais,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incorrect pricing; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS243209
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incorrect pricing; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS243209
Regards,
Customer Service Division
Total South Africa's reply09 Feb 2015, 15:01
Official
Hello jayrais,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incorrect pricing; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS243209
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incorrect pricing; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS243209
Regards,
Customer Service Division