MM
Margaret M
1 reviews | Active since Jun 2015
04 Jun 2015, 12:34
****** Petrol
On the 31/05/2015 I Poured Petrol at Siyabuswa Total Garage for R100.00 however petrol was no poured into my car as the Gauge did not move. I raised the matter with the petrol attendant that was assisting me but he insisted that he petrol was poured. I then went to the Acting Manager (Solly) He told me that there's nothing he can do to help me and if want to take it up with their Head Office I must do so. I then phoned their Head Office on the 01/06/2015 Ref No: ISS245832 I was then told someone will contact me which no one did. I then made a follow up on the 03/06/2015 and still no one has contacted me with regards to this matter.
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Replies (1)Total South Africa's replyOfficial
05 Jun 2015, 11:13Hello griettas,
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Regards,
Customer Service Division
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Regards,
Customer Service Division
Total South Africa's reply05 Jun 2015, 11:13
Official
Hello griettas,
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Regards,
Customer Service Division
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Regards,
Customer Service Division
