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jinkypooh J

1 reviews | Active since May 2016

26 May 2016, 14:28

*********** the poor as if you're not making enough

<p>I never use the Total Garage at Darras Centre (Albertina Sisulu Bez Valley/Kensington Johannesburg ***) but I needed petrol and some air-time besides - today 26/5/2016 - I put in some petrol using a card and bought as much air-time as I had money in my pocket ... only R 55! I just needed to be able to call out until I got back to the office. I was charged R 56, I asked and the wearisome cashier siad simply "The owner!" - it was obvious that he had been taking the brunt of this executive decision for this for some time. The Bez Valley, Kensington area is a poor and dangerous area, one that you cannit wander about in search of air-time and clearly this is the personal little money pit of somone so desperate for some extra money that "The owner!" needs to be reminded of where he/she comes from. This is not on, South African cellular phone air-time is pro-rata the most expensive on the planet without ****bags like this making a bit on the side in really poor areas.</p>

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Replies (1)
Total South Africa
Total South Africa's reply31 May 2016, 16:18
Official

Dear Valued Customer,

We acknowledge the receipt of your complaint regarding prices of airtime at one of our site.

Our team on site is currently investigating the matter and will revert back to you.

Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.

Your reference number is: 246714

Regards

Customer Service Division