lM
lerato M

1 reviews | Active since Jan 2013

19 Jan 2016, 16:58

Refunded after being billed extra for petrol

So <br> <br> As its Jan and our bank accounts are running on fumes, we topped up our fuel tank for R100. As most of their card devices were offline, we had to go pay at the cashiers inside the shop. The cashier mistakenly charged us R335. We only picked up the mistake the following day at the ATM when withdrawing. We had torn our receipt, but we had little pieces left of the receipt and we tried to put them together like a puzzle. We were unsuccessful. We called the garage and spoke to Dipash the manager and the supervisor, Tshifunda, and explained our dilemma. They promptly pulled out all receipts from the day before for (tank 4), and our receipt was found. On the receipt the cashier had documented the error. Without, further hesitation, we were refunded immediately without question. This was unbelievable considering all the service hassles people have to go through in this country to get things done. I'm very happy with the service we received from, Dipesh and Tshifunda, and the honesty displayed by the cashier for documenting the error and taking responsibility. <br> <br> Awesome service from the entire Total Service Station team at William Nicol.

0
Replies (1)
Total South Africa
Total South Africa's reply20 Jan 2016, 07:58
Official
Hello mawelall,

Thank you for the compliment received for Total William Nicol. The compliment will be passed on.
We thank you for filling up at a Total Service Station.

Regards,
Customer Service Division