PT
Paul T
1 reviews | Active since Feb 2010
27 Jun 2015, 12:41
R252 for 9kg gas..!!
I just want to find out how it is possible for Total to sell gas at R252 for a 9kg bottle when everybody else is selling it for R199 a bottle. Heck, if I go online I can order a 9kg bottle delivered at my house for R200. Needless to say that I took my business elsewhere today - and in future I will ensure that I do not support your brand. PS.. Please tell your staff that it is not polite to laugh at customers when they say they can get a product cheaper somewhere else, that is considered highly unprofessional.
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Total South Africa's replyOfficial
30 Jun 2015, 13:33Hello v-paduto,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incorrect pricing; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS246292.
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incorrect pricing; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS246292.
Regards,
Customer Service Division
Total South Africa's reply30 Jun 2015, 13:33
Official
Hello v-paduto,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incorrect pricing; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS246292.
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incorrect pricing; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS246292.
Regards,
Customer Service Division