LM
Linda M
1 reviews | Active since Mar 2009
10 Jul 2015, 08:35
price not the same
I was at total garage this morning at 7:30, wanting to buy a peppermint crisp chocolate, so I had R21 with me and on the shelf it reflected R23.50, so went back to the car to fetch the rest of the money, when I got to the counter it reflected R27, and I told the cashier what it says on the shelf and she then ignored me and assisted the delivery guy, and I ask her so why is it lesser on the shelves and she said to me that's how its been done, and said it with attitude and looked away and assisted the delivery guy. Pathetic service, didn't even bother to go check the shelf with me or call the supervisor, such service makes me angry cause I've just decided I'm no longer going back there
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Replies (1)Total South Africa's replyOfficial
16 Jul 2015, 12:01Hello Lindam,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ***5
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ***5
Regards,
Customer Service Division
Total South Africa's reply16 Jul 2015, 12:01
Official
Hello Lindam,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ***5
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ***5
Regards,
Customer Service Division
