JM
John M

1 reviews | Active since Dec 2015

19 Jan 2016, 11:03

Poorly managed

I was at KwaMhlanga Total Filing station and I waited for 30 minutes to get served. When I asked why the attended said they were changing shifts and preforming stock taking duties. The station has cost me time and money as a result I arrived late at the office. Is this what you they call service at their station?<br> The station needs to be scrutinised as they don't care about their clients. They are slow to attend clients and they also ask you to fill up your own tank.<br> <br>

0
Replies (1)
Total South Africa
Total South Africa's reply19 Jan 2016, 11:32
Official
Hello JohnM088,

We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavour to create a pleasant experience for all our customers.
Your reference number is ***3

Regards,
Customer Service Division