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Molutsi M
1 reviews | Active since Sept 2015
26 Oct 2015, 18:17
Poor customer centric
I have had a good relationship as per service with the staff (old and current), from Petrol attendance to tellers. however I have been in 3 contacts with poor and bad attitude based from a recent (I believe she's newly employed) employee named Angela. that lady is rude and lacks customer service ethics. she treats one as if you owe her (or Total) money and as if you have no worth in buying whatever. now I don't work like that and most importantly I don't take no nonsense with regards to being assisted by someone of that nature. I work hard for money so I will not just sit back and be mistreated for spending MY MONEY by someone unprofessional. I will keep fighting this until something is done to her.
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Replies (1)Total South Africa's replyOfficial
27 Oct 2015, 15:05Hello shortsdj,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is 109319.
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is 109319.
Regards,
Customer Service Division
Total South Africa's reply27 Oct 2015, 15:05
Official
Hello shortsdj,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is 109319.
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is 109319.
Regards,
Customer Service Division
