Pay and receive NO service!

My truck arrived at Total Chloorkop at 20:25 on 13/05/2015. We arranged for payment via eft and the manager was quick to give the banking details. An eft payment was made to the amount of R 6 630.30 for diesel for our vehicle and proof of payment was mailed to Total Chloorkop. The manager left soon after and did not answer his phone again. The night staff could not help us either . On 14/05/2015 at 8am the manager answered his phone again , after switching it off during the night, and said he will come back to us. My company is losing money due to this delay and the truck will not be able to offload on time. This is bad for my company!! We also have clients to answer to and customers waiting for their products to arrive. The truck is still waiting there and it is now 8:30 . The manager said that the owner is in the bank and he cannot help us. This is rediculous. At 8:35 the manager phones back and says that the owner said we can get the diesel we paid for THE PREVIOUS DAY !<br> Who will pay for the load and time my company?