Pathetic service

<p>Hi. I went to put in R160. The attendant helped. When he swiped my card the machine took a while qnd gave error code. So he dried another machine and said limit exceede. So we went to manager after i tried the atm. She treated me like a non payer and i felt humiliated. Becauseof the way she spoke. I offered to leave my smartphone and go to the bank. She basically threatened to sell my phone if im not back before 5.got home 20km away just to find the money was taken of my account. Rushed back and she just said its not her problem. Eventually she checked her machine and at that point the transaction was reversed. So as i took the card to pay she said "i told you to bring cash". Wich i couldn't as the money was not in my account. Now i understand the process of reversing money. But I didn't even get an apology for being treated like ****. Even though i told her that this is costing me about 50 rand in gas andR15 in Bank fee, i was just told it is not her problem. I know she may not care bout 1 client but im a rep and got a team of agents, and at this point i will tell them to stay away from Total.</p>