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noxxy.hlangaphi noxxy.hlangaphi

1 reviews | Active since Feb 2017

26 Nov 2019, 12:48

Pathetic, disgusting, disrespectful service from Total garage in fact I was ****** my money.

Pathetic, disgusting, disrespectful service I received from total garage in Stikland when I went there to fill up a fuel on 20/11/2019 at about 0****am, when i got there i asked the petrol attendant to put R50 unleaded to my car and after he brought the machine as i was going to pay with a card and I paid however before I left I noticed that my kilometers are still the same as I came which was strange because they suppose to change and I asked the attendant if he really dispensed the fuel and he confirmed he did and I showed him that there is no change to the fuel I had before he fill up and he saw that to a point he asked if there is nothing wrong with my gauge and I told him everything works perfectly fine with my car, well I drove around to see because I didnt want to leave the garage until I see that I received the fuel, I then parked in front of the garage and back to the fuel terminal again so I showed him that everything is still the same so that means I did not get the fuel, again trying to prove to him that there is nothing wrong with my car I asked him to put R50 fuel again which is now R100 and same thing happened and he told me now he doesn't know what's wrong, so I kept the slips and he even went to print another slip to show that the fuel was dispensed but funny my car did not receive the fuel, well after that I told him I will drive home now but if it happens that it doesn't update along the way I will come back to the garage for my money and we agreed on that. As I drove home still there was no change to my fuel, remember it's too early, I'm coming from night shift very tired and driving on high way alone as a female, but guess what, when I got home my fuel was on 3 kilometers to drive which gave me a shock because now if I was not driving to Khayelitsha where I stay that means I would have been stuck on free way, now think about my life what could have happened so my life was at risk. When I got home because my boyfriend was going to use the car he had to go to the fuel station again to fill up, which he did and immediately kilometers changed which again shows that there was nothing wrong with my car, he even put more fuel by the other garage again and kilometers were more and I have all the slips and photos that we took in all of these instances. I phoned total customer service where they logged the complaint same day a lady from Total who was claiming to be a manager phoned just forgot her name, she was telling me that according to their system it was showing that I did receive the fuel and that there is nothing wrong with their fuel pumps and that they checked the footage but in all that I still told her I didnt receive the fuel and would I lie about that when I even showed the attendant, the lady kept on telling me that there were other people that filled up as well after me and they didnt get any complaints however I told her that I'm not gonna talk about other people this is about me I'm the one that didnt receive fuel as I was listening to her I heard the guy saying "hellow I'm listening" so I was confused as I didnt know what was happening, so I asked where is the lady I was talking to and the guy told me she went to attend another call so I told him he cant just come and tell me he is listening that is not professional he didnt even introduce himself until I asked him and he said he is Ray the manager now another manager, so he told me the same story that I got thr fuel and he is not gonna refund me, so i told him that i will record him all i need is him to confirm what he just told me that he is not gonna pay my money back because their system shows that I got the fuel, instead of him confirming he told me he will phone me back he needs to speak to his manager, now this is the third manager and I never heard from Ray since that day. I phoned the call centre again to find out about the feedback on 25/11/2019 they told me that Total is saying hey not gonna pay my money because I got the fuel. Now this is disgusting as I was ****** by the station, when u think about this it makes me sick. And I want my money

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