1 reviews | Active since Oct 2015
PATHETIC CUSTOMER SERVICE EVER
YESTERDAY NIGHT I WENT TO FUEL UP MY CAR AT THE STATION BASED AT EKANGALA AND WHAT A SHAME I CAN SAY. IT WAS MORE THAN 80 CARS IN QUE WAITING TO BE SERVICED AND WOW THE STAFF THE HAS A ****ED ATTITUDE INCLUDING THE MANAGER IN CHARGE LAST NIGHT. IV ASKED THE MANAGER A SIMPLE QUESTION (WHY IS YOUR TEAM NOT SERVING CUSTOMERS?) AND HIS ANSWER WAS OUR SYSTEMS ARE OFFLINE. SO I ASKED IF YOUR SYSTEMS ARE OFFLINE WHY THE PUMPS SEEMS TO BE ACTIVE WITH DIGITS ON THE COUNT SCREEN? AND WHY ONE PUMP IS SERVING A VEHICLE AS IM TALKING TO YOU?<br> <br> AND ONE STAFF MEMBER REP**** AS TALKING TO THE MANAGER SAYING TO ME \IT SEEMS LIKE YOU ARE TO EDUCATED AND YOU KNOW A LOT GO FIND YOURSELF ANOTHER FUELING STATION"<br> I WAS SHOCKED AND IM STILL IN SHOCK. <br> SO I ASK FOR HIS NAME AND NAME TAG AS HE DIDN'T WEAR ONE INCLUDING THE MANAGER AND THE OTHER 5 STAFF MEMBERS. THIS COMPLAIN WONT END UP HERE BUT IL TAKE ACTIONS.<br> IM SORRY TO SOUND LIKE A HARD PERSON BUT IM ****IED """
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ***5.
Regards,
Customer Service Division
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ***5.
Regards,
Customer Service Division
