PS
Pritam S
1 reviews | Active since Feb 2014
08 Jun 2015, 12:20
Meter shows 45 ltr of petrol but lesspetrolfilled
Hi<br> <br> Today 8/6/15 at 7:45 am , I filled petrol for 45 litres - (93 Metalfree) at Total garage on Smit Street Fairland.<br> My Odometer showed 416kms (Distance to empty)...Please note I usually fill my petol when it says 10 kms more it shall last.. So i am 100% sure that I didn't get fuelled 45 litres of petrol and it was less that what was showing on the Meter.<br> <br> I have refilled in the past at other branches of Total ( on Beyers naude , near Trinity Village Shopping centre) road and it has shown 450-460 kms. same at BP or Shell garage.<br> <br> Kindly investigate.
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Replies (1)Total South Africa's replyOfficial
09 Jun 2015, 18:30Hello pritamks,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS246006.
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS246006.
Regards,
Customer Service Division
Total South Africa's reply09 Jun 2015, 18:30
Official
Hello pritamks,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS246006.
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS246006.
Regards,
Customer Service Division
