PS
Pritam S

1 reviews | Active since Feb 2014

08 Jun 2015, 12:20

Meter shows 45 ltr of petrol but lesspetrolfilled

Hi<br> <br> Today 8/6/15 at 7:45 am , I filled petrol for 45 litres - (93 Metalfree) at Total garage on Smit Street Fairland.<br> My Odometer showed 416kms (Distance to empty)...Please note I usually fill my petol when it says 10 kms more it shall last.. So i am 100% sure that I didn't get fuelled 45 litres of petrol and it was less that what was showing on the Meter.<br> <br> I have refilled in the past at other branches of Total ( on Beyers naude , near Trinity Village Shopping centre) road and it has shown 450-460 kms. same at BP or Shell garage.<br> <br> Kindly investigate.

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Replies (1)
Total South Africa
Total South Africa's reply09 Jun 2015, 18:30
Official
Hello pritamks,

Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.

Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.

Your reference number is ISS246006.


Regards,
Customer Service Division