1 reviews | Active since Mar 2015
*********** petrol attendant
I want to just say how terrible my experience was at the glencairn total service station. first of all I pull up to the petrol pump and Simon the attendant says I cant park there and then I asked why not. and then he sarcastically said fine if you want me to scratch your car i'll do it not a problem. then I parked the way he asked me and he didn't even come to my window to ask what petrol I want, then I stick my head out saying I want r100 LRP and instead he threw in UNLEADED. knowing he was in the wrong he still accused me of telling him unleaded even though I put LRP in my car countless times. then after I politely asking to speak to the manager they all decided to gang up on me and tell me im in the wrong and telling me I should still pay for his mistake. After refusing and getting the owners number I speak to the owner Mr. Mc Cloud he goes on to tell me that I should start reading up on technology because I obviously don't understand how a car works and he boasts about how much he earns and that im over reacting over the fact that the wrong petrol was put in my car. I got a whole speech of how innocent Simon is, I left feeling very disappointed that it was so unprofessional
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS244386
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS244386
Regards,
Customer Service Division
