QM
Qhawe M

1 reviews | Active since Aug 2015

24 Sept 2015, 10:08

\If you not happy go somewhere else"-Manager"""

At about 9am on the 24 of September I was trying to buy some snacks at the Total service station in Piet Retief. After waiting in front of the line at the Steers for close to 15min ****erally) with no service, I gave up and decided to buy from the service shop rather. I was willing to wait in the line (which I did again). The final straw however came when the manager who was around the till area scolded a customer in front of me who had simply asked why there were not enough cashiers working that day. Factoring Heritage day and the long weekend (more traffic for the shop and probably stress levels are high to meet demands) cannot explain the manner and tone used to address the customer! And I quote the mangers response to the customer \ if you not happy here then go somewhere else! This is how I run things here".. <br> To cut the long story short..<br> I simply left!!! <br> Never have. I been so disgusted !!!"""

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Replies (1)
Total South Africa
Total South Africa's reply01 Oct 2015, 17:00
Official
Hello QhaweM,

We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.

Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.

Your reference number is ***8.

Regards,
Customer Service Division