Horrible service recived

good day, i went to Total garage in Newtown Junction Johannesburg yesterday and the service i receive it was horrible, i was ruining, i went into pump number one if not mistaken, instead of the petrol attendent to come attend me, they were helping others, i hoot to show them that am waiting this side, the petrol attendet ( Aron) next to my car at the other side said to the taxi driver, this lady will never be attended because she is hooting. i quickly step out and look around going to the store to ask for assistance as it has been long not being attended. i come accross the gentlyment by the name of Vusi who name tag shows that he is a superviour, i ask him where is the manager as i have been waiting and no one is attending me, he rep**** and said the manager is long gone and who do you think will help you on that pump as it is ruining. i was suprised as ehen i went there i was not the first person using that pump. he further mentioned that who ere you calling with your hooter, I WAS SO TERRIFIED AND I SAID TO HIM- this is your job and you will help me as i did not come here to ask for donation. i did not ask that today it must be ruining, and i needed you to notice me when i start to hoot. then Mr. No name as he said, he started saying yaaa, you dont hoot here otherwise youll never be attended. we had a querel and he finally tell me that he doesnt even need my money i can leave without paying, he left me just like that. Vusi come back thinkling that am not yet attende, he started to apologies as i said i will report you as this is how you attend your customer, Vusi said i must go inside to pay, which as i was paying this other Venda gentlyman appologies and without even hearing my story he said no machines was offline, i just stop him same time because he is just going the oposite side without listening my side of the story. as i walk out this customer who was standing nect to the door said sorry Mom, my apologies, did they help you? i said to yes but after a long struggle, they full of disrespect. as i walk away Aron said behind me I DONT CARE YOU CAN REPORT ME, NOTHING WILL BE DONE , I HAVE BEEN DEALING WITH DIFFICULT CUSTOMER THAN YOU, YOU CAN GO TO THE NEAREST HELL. i have never been treated like that. suggestion. 1. if this how you operate , i think you need to compare your turnover with other outlets. 2. during this time of covid -19 do we still have people play with thier job? i thought if you still have your job you just need to appriciate . 3. the values of the company i really dont think they know, if they know they should leave the values. @the owner of the franchise, you have a home work to do. @the owner of Total in South Africa you need to make sure that your brand reputation is not being damage. remember WORD OF MOUTH. Vusi and Aron good luck for the service you rendered.