BN
Bonginkosi N

1 reviews | Active since Mar 2021

10 Mar 2021, 22:00

Horrible service

I went to Total garage in mamelodi to refill my fuel, the service was horrible only for the manager to tell me that they don’t accept FNB fleet cards, they wanted to keep my card as if it was my fault that they don’t accept fleet cards, they don’t have any signs or boards that state that they don’t accept any fleet cards, I tried my absolute best to explain to the manager that I can’t leave my card with them (for obvious reasons) he still insisted, I asked him to call the owner so that he could explain why they don’t accept fleet cards, I always use the same filling station as it is close to my house, it was very disappointing that they don’t have any costumer service, it’s very late (21:15) The manager Phinias Baloyi is not an asset to the company, for a manager the least he could have don’t was to make photo copies of my card, ID number and take my contact details, but no he wanted to take my card, this was very disturbing as they could simply just swipe my card at other fuel stations, not even an apology from him, he made me feel like an a ******** that wanted to score free petrol, this makes me wonder how many costumers they treat in that manner, if the company can print out COVID flyers they could simply print out forms that state that they don’t accept fleet cards, they need to train their staff members, the manager needs that I have mentioned needs to be fired or demoted, as a leader he is meant to lead by example. I am not happy, I spent 30/ 45 minutes explaining why I cannot leave my card with them. Can you please attend to this matter as there is a potential of losing loyal customers like myself and others.

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