PD
Phumelele D

1 reviews | Active since Jun 2015

28 Jun 2015, 19:57

Highly dissapointed by a cleaner.

On Saturday the 27nth of June I went into Petroport total garage which is on the left hand side of the freeway going towards N2 north. At the garage I used the rest rooms where I then accidentally left my cellular phone. Within 2 mins I remembered that I had left my phone, on returning, the phone was gone. On attempt to recover my phone, I think we left almost 20 missed calls and there was no answer. Thanks to 'find my iPhone app' my phone was found in Newlands east at a house of the garage employee who works as a cleaner by the name of Novuyo Qhabaza. Is this how Petroport total garage employees behave? Doesn't the garage emphasize ethics/company values to their staff? To me it looks like the outlet doesn't have policies with regards to *****ing by staff!

0
Replies (1)
Total South Africa
Total South Africa's reply30 Jun 2015, 10:21
Official
Hello Phumeleleh,

Dear Valued Customer
We acknowledge receipt of your complaint regarding the incident that took place at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS246283.

Regards,
Customer Service Division