MM
Margaret M

1 reviews | Active since Oct 2017

08 Oct 2017, 19:37

Hell of a way to treat a customer

After walking up Hendrik Potgieter 2km with no phone or wallet. I was treated like a bum. No help from staff to contact relatives. Had to walk another 1.5km to get help from relatives. After stopping for petrol I had to wait and no assistance wad provided with a canestor.had to buy a bottle of water for the container and was treated with such a bad attitude. Thr cashier was going off about me stepping in dirt in the shop. I mean realy after walkinf for almost an hour and having bad service. I am disgusted eith the eau a single lady is treated. I had to walk all the way and go back with great protest.... but being the only petrol station close enough had to support them with the rets of my money to get back home. What happened to customer support or service with a smile.

0
Replies (2)
MM
Margaret M's update10 Oct 2017, 13:25
Reviewer Update
Total Customer care has phoned me to apologies for the way I have been treated. Thank you Total Customer Care. My faith has been restored in Total and I will continue supporting Total.
Total South Africa
Total South Africa's reply10 Oct 2017, 14:46
Official

Good day Margaret

Thank you for the feedback.

Please accept our sincere apology for any inconvenience that you may have experienced due to the reported incident.

This matter has been escalated to the garage manager and the Sales Representative for urgent attention. The case number is ***7.

Kind Regards

Total Customer Care

Email: ***