Ghosted by TS

TS - I have attached my e-mail complaint for your convenience. My problem is simple: I paid too much and I would like my money paid back. I was advised by a manager to spend the amount but I would prefer the cash, thank you!

My e-mail complaint sent to customer services: To whom it may concern,

I need assistance with a refund, I need you to refund the amount that I accidentally over paid into my account. I spoke to numerous people at Table Bay Mall's Total Sports, I explained the situation, I was then advised to fill in a refund form and provide proof of payment and id, this has been done.

I would like someone to take ownership of the situation as no one ever gives me a concrete answer or timeframe which I expect as that logically is good customer relations and good business practice.

I expect someone from management to call me and sort this out but before you do please get the facts straight ie. 1. You owe me money, I adhered to your requirements and provided proof, my bank statements are in ******'s possession at table bay mall total sports, do not ask me to send it again. 2. I would like a solution and a time frame. 3. I filled in all the refund forms, do not ask me to do this again. 4. If someone does not contact me before cob today, I will escalate the situation.