CG
Carl G

1 reviews | Active since Jan 2010

29 Jun 2015, 07:47

Gas and Service in General

Hi I have the following 2 complaints and best you take it up with Management i have been a loyal customer of your station for 4 years but no more<br> 1.The shop is disgusting inside there is always a bad smell I think it is from the Mug and Bean that is supposed to be there Ithink it is now 9 months evertytime I ask where it is they say it is Head Office they are waiting for.I am now supporting the To<br> 2.On Saturday they had no gas I was there 3 times Sunday morning I go to drop of my gas bottle and pay so long for a new bottle so when the delivery comes I cant get a bottle at least no hassle with that but it is prior to that I get there and one of the attendants comes to me and basically in his arrogant manner says No Gas there was pure hatred in his eyes towards me I at least no how to contain my anger and not to do anything I think if there was omeone else they wouldnt have taken his bad attitude the guys dont know basic courtesy Say sorry we unfortuanely don have gas at the moment but we are expecting a delivery a bit later so please come back a bit later to see (by the way the gas never came) basic customer service if you dont like being a petroil attendant then fingd another jo

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Replies (1)
Total South Africa
Total South Africa's reply30 Jun 2015, 12:32
Official
Hello carlgo,

Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS246287

Regards,
Customer Service Division