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jandrie S
1 reviews | Active since Sept 2011
29 May 2015, 12:50
Fuel Bill Deducted Twice
Made a quickstop for some diesel 50 on my way to Warmbath on the 19th of May 2015. The petrol attendant swiped the capitec card for R250. It went down on my courtesy sms and the attendant said here is a slip saying failure because of a communication error. He swiped my card again and the same amount again registered on my phone again by sms. The total deduction was now R500. I enquired the double deduction whereas the attendant assured me I have not to worry the bank will reverse the transaction. WELL WHAT DO YOU THINK HAPPENED Yes still no rectification. O and also no response from Total as I did email them on the situation. <br> <br> Thanks guys I will fill up prior reaching your station. <br>
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Replies (1)Total South Africa's replyOfficial
29 May 2015, 16:12Hello SPY00358,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incorrect pricing; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS245794.
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incorrect pricing; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS245794.
Regards,
Customer Service Division
Total South Africa's reply29 May 2015, 16:12
Official
Hello SPY00358,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incorrect pricing; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS245794.
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incorrect pricing; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS245794.
Regards,
Customer Service Division
