Error/***** and total bull of arrogance

On Saturday 15th Aug before 7h00, I have topped up R100 fuel at Total Auto Power. But on processing of the transaction the petrol attendant processed for a R1000, but he did not provide a transaction slip. He asked to process the payment again. But on noticing that there was a notification on my mobile device reflecting a transaction went, I immediately requested for the copy of the slip which he 1st refused. And noticing that I have proof of my cell he was apologetic. <br> I requested the manager. After explaining to him what happened, without any explanation or an apology he requested for my card. He did not explain what process was going to be taken and how the money was going to be refunded. He then requested for my pin authorisation the refund, which I acknowledged. <br> <br> Today ( 17th Aug) the money is still not back in my account. On my way from work I went back to the service station. The manager (Joseph Nofemba) refused point blank to intertain my complaint. He was rude. He asked me to take my transaction slip and go to the bank for the money as he has done what he needed to do. He then drove off closing his door in my face. <br> I don't know what to do to solve this further.