JS
Jesse S

1 reviews | Active since May 2012

20 Feb 2015, 14:00

Didnt Change the Petrol price

First of all when the petrol price dropped they had not updated their systems and claimed that the manager had not been there for 2 days. The decrease in price was substantial and because they know they in an inter-province freeway there isn't another garage for quite a awhile which means i really didn't have a chose but to pay. Secondly on multiple occasions they have not had 95 unleaded. I drive a bike and it is 100km till i reach the garage so i have no choice but to fill up there to get from work to home again. This is just TERRIBLE management and lacking basic planning.

0
Replies (1)
Total South Africa
Total South Africa's reply20 Feb 2015, 17:36
Official
Hello oasis123,

Dear Valued Customer

We acknowledge receipt of your complaint regarding the incorrect pricing; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS243601

Regards,
Customer Service Division