Deceiving prices

On the 18 November at 13:20 I went to pour petrol on Xavier offramp in Winchester, Johannesburg south. My kids asked for treats so we went inside the store. They chose what they wanted and I calculated the price, it was reasonable . To my surprise the Cadbury Dairy Milk Oreo Chocolate was R29. 00 when the price on the shelf was R10.90.

I notified the cashier and she said she will check the shelf and realized I was talking the truth so she called the manager Mustafa who clearly agreed I was correct as a customer to require to pay the price on the shelve. He added that the merchandisor was new and he appologises for the mistake. I accepted the appology and requested to buy the treat for my son at the price on the shelve. He said it is not possible as the cashier will be short, so I asked must my rights as a customer be violated and my son be devastated. He seemsed not to care about my well-being and said he is acting under the owners instruction that he cannot excersice good customer service and give me the product at the shelve price.

What I would like to know is what services is this Total Garage portraying as the customers rights are violated. I have been a customer of Total for years and I'm surprised of their new way of customer service. Wow I wonder how far will the company go with this kind of service and does the Franchisee know this is how they are being represented.

I'm truly disappointed at your service I urge people to stay away from Total.

Frastrated Customer Prudence ********** 219