1 reviews | Active since Oct 2012
DAMAGE TO VEHICLE ENGINE
Damage to my Corsa engine is at yet not repaired as on 20th of July 2015 I refilled by vehicle at this Total station and the attendant did not refit the water container cap properly after checking the water. After 37km my engine overheated and was damaged and the container cap was missing. The insurance of Total Simarlo, Hollard Insurance, first refused my claim when they stated that the onus to ensure that the radiator cap is replaced properly is on me and that there are clear disclaimer signs displayed at the premises, that I contested as the sign is not visible from where I stood and gross negligence does not excluded them from claims. Then Hollard said they would come back to me on 7/09/15 as the claim has been upgraded.<br> As of date I still had not received any feedback to repair my Corsa Engine! This claim has now been hanging for 3 months and still no joy!!
Dear Valued Customer,
We acknowledge receipt of your complaint regarding the incident that took place at Simarlo Service Station on the 20th July 2015.
We have investigated the matter and also studied the video footage of the service provided to you. The footage clearly shows the staff member at the service station properly closing the water pump of your vehicle. This is evident that there was no negligence by the dealer. The insurance claim submitted by the dealer was rejected due to this reason.
TOTAL endeavors to provide excellent service to all its customers. We wish you the best in resolving this matter with your insurance.
Regards,
Customer Service Division
Dear Valued Customer,
We acknowledge receipt of your complaint regarding the incident that took place at Simarlo Service Station on the 20th July 2015.
We have investigated the matter and also studied the video footage of the service provided to you. The footage clearly shows the staff member at the service station properly closing the water pump of your vehicle. This is evident that there was no negligence by the dealer. The insurance claim submitted by the dealer was rejected due to this reason.
TOTAL endeavors to provide excellent service to all its customers. We wish you the best in resolving this matter with your insurance.
Regards,
Customer Service Division