WW
Willem W
1 reviews | Active since Oct 2012
30 Oct 2015, 14:40
CON ARTISTS
I requested R150.00 petrol from Total and when checking my fuel gauge no petrol was put into the vehicle.<br> <br> I then went and spent more cash and filled in at another petrol station after which the petrol i put in a second time showed immediately.<br> <br> After contacting Head Office I was then directed to the Garage in question which try re assuring everything was 100%.<br> <br> I will never use Total Garage again and will advise others to be careful when pouring your petrol in with them.
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Replies (1)Total South Africa's replyOfficial
09 Nov 2015, 13:19Hello willem231,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incident that took place at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is 117293.
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incident that took place at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is 117293.
Regards,
Customer Service Division
Total South Africa's reply09 Nov 2015, 13:19
Official
Hello willem231,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incident that took place at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is 117293.
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the incident that took place at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is 117293.
Regards,
Customer Service Division
