LL
Leonard L

1 reviews | Active since Nov 2011

19 Feb 2015, 11:13

Card Payment

I asked for R100 petrol from the attendant and was told the business card I'm paying with is not mine. The attendant wanted my ID and he took my company card and ID to his manager Mduduzi Dlamini. When I explained that I'm the owner of the business, and even had to show my company credentials, he still treated me like a ********.<br> <br> He did care what I said to him, instead he insisted that he wanted to call my business partner to verify if I can use my card. Now this is so unfortunate and time wasting because the card need a password to go through. I had to leave my laptop bag to go find nearest Standard Bank ATM just to get R100. I don't know if ********* ***** R100 petrol from the garage but the way this *********** manager handled the situation is nothing short of appalling. I would never go to this garage, which happens to be in my area and have supported it for more than 3 years, ever again.

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Replies (1)
Total South Africa
Total South Africa's reply20 Feb 2015, 17:27
Official
Hello molelesiba@,

Dear Valued Customer

We acknowledge receipt of your complaint regarding the treatment you experienced at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS243600.

Regards,
Customer Service Division