1 reviews | Active since Sept 2017
BEING ******
I just would like to say that I've been ****** from the Total fuel station in Kingsway in Amanzimtoti and when I addressed it to the manager he was not helpful at all, I asked for R100 petrol I was busy on my phone didn't take much note of him throwing in the fuel in then it dawned on me that I didn't here the pump go on and he had pulled the pump out so fast there wasn't even petrol coming out the front hose,my fuel gadge didn't even move at all I know my car if I put R100 petrol in I normally get 115km until the tank is empty or the light comes on , I insisted on speaking to the manager to see the video fotage when I approched him and mentioned to him briefly what had happened his attitud changed and his tone of voice became irritable when responding back to me because I had blocked him as he was on his way out to leave for home, he told me to wait in for him as he went back into his office I waited +- 5min then only invited me into his office which I felt was highly unfair because why could I not have been present when viewing the video fotage with him what did he have to hide or be so secretive about why only show me after he had already what I felt perhaps tampered with fotage before allowing me to see, never the less we watched the footage and as we watched I explained to him that I know these thing's can happen and petrol attendance know how to minipulate the system as to which he rep**** "No it can't be" thereafter I told him I did not see any spill or drop of petrol from the pump as he took it out he said to me "I'm seeing things"...... just like that I was shocked , I also told him when refueling one can hear the pump of which he rep**** "impossible" and then I had mentioned to him that my fuel gadge reading did not move the slightest bit but again he would justify it by saying some cars fuel gadges don't always read when filling up, I'm driving a new Kia Rio and now all of a sudden his a qualified vehicle technician too, every time I tried giving him as much information as to why I feel I was ****** he would justify it and give his snotty unprofessional comment, there aren't any cameras facing the petrol pump only from the side so there is no proof of the petrol tentant throwing fuel in my car and the manager just pulls his shoulders up and doesn't even bother resolving anything he just didn't show any concern in my complaint and was not kind or sincere at all with regards to this all what do I do with regards to this my issue is still not resolved and my cars tank is still on empty . I would just like to add onto all of this after all that has been said the manager had contraindicated himself by saying "well actually if there was a car that had just thrown fuel in and another car stops immediately by the same pump then only can the petrol attendant minipulate the system" thereby contridicating himself by saying it can't be minipulated in his earlier statement, I would like to know how this would be resolved as I feel this is highly irregular and unfair towards me as I calmly approched him in a decent manner without making a scene just wanting answers , please advice thank you.
Good day Silva
Thank you for the feedback.
Please accept our sincere apology for any inconvenience that the delayed response may have caused.
Our attempts of speaking to you failed. We called *** on the 26th September and today (10 October), on both occasions it went to voice mail with no option to leave a voice message. I left my contact number for your service provider to send you a message as prompted by the voice mail.
This matter was escalated for the attention of the Sales Representative and the case number is ***1.
Kind Regards
Total Customer Care
Email: ***
Good day Silva
Thank you for the feedback.
Please accept our sincere apology for any inconvenience that the delayed response may have caused.
Our attempts of speaking to you failed. We called *** on the 26th September and today (10 October), on both occasions it went to voice mail with no option to leave a voice message. I left my contact number for your service provider to send you a message as prompted by the voice mail.
This matter was escalated for the attention of the Sales Representative and the case number is ***1.
Kind Regards
Total Customer Care
Email: ***
