Bad service of all time

I was filling petrol this morning at the total garage next to KFC, i asked the petrol attended to wash the wind screen for me as it was very dirty and it was making it difficult for me to see the road, he told me that the squezers are frozen so he cannot help me, now i am wondering why do they have the squzzers in the first place if they are of no help when customers need them, i have to drive to Engen garage and asked the petrol attended to wash it for me and he gladly assisted me, this is bad service and i regret using that filling station and i will not make the mistake of using it ever again!!!