Bad customer treatment

On Mon 28/12/2016 at appr. 11h00 I was travelling with the Inter Cape bus to PE from Klerksdorp on our way the bus toilet got blocked and we were unable to use it.At Uitenhage the bus stopped and I asked the bus driver for a toilet and he referred me to a Total garage a few meters from where he stopped, I ran to the garage and found the toilets locked, so I went to one lady petrol attendant who further referred me to their Supervisor I went to the Supervisor and kindly asked him if I can use the toilet he first looked at me as if I was disturbing him I then explained to him my situation with the bus in English he then spoke in venac which I didn't understand. I was so pressed cause we haven't stopped for the passed 150 km so I even requested to give him money and he said I should give him a R10 I got angry and went inside the shop looking for the owner and they referred me back to him he started telling me you looking for the manager so look for him, after a while one female attendant came with the key and assisted me. The name of the Supervisor was later known as Basil I went 2 ask for his surname and he told me to get it where I got his name. I am still appalled by his conduct!