LG
Lihle G

1 reviews | Active since Sept 2015

14 Sept 2015, 15:10

bad customer service

I've always been coming to this garage to fill up my vehicle and also I always wash my car here, but after the treatment I doubt I will be coming to this garage again although I live nearby and it the most convenient for me. As usual today I came in to for a car wash, fill up and I also wanted to buy some water and airtime. when I came to the till and I kindly asked that I also would like to get some airtime and car wash with the water please and presented my debit card. the cashier looked at me and shouted to the cashier on the other side \you sent me another one"";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;895488;801275;13;5;0;0;0;0;5;NULL;NULL;NULL;15/09/14 14:55;15/09/14 13:11;Excellent Service ;;Peter Corna;;About a month ago I had an accident and was not claiming from my insurance, the third party paid Cornright for the repairs to my vehicle, Peter, from day 1 was professional and helpful from quoting to ordering the new doors for my vehicle. Gave in my vehicle on Thursday and by Monday morning I got a call to say my vehicle is ready. Workmanship was excellent. Will recommend Cornright Motors anyday as a VW repairer of choice!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;895489;748379;29;2;0;0;0;0;2;NULL;NULL;NULL;15/09/14 15:06;15/09/14 13:12;CARDBOARD FOUND IN PIE;8,11E+12;;***;I WAS EATING A CHICKEN AND MUSHROOM PIE WHEN I FOUND THIS CARDBOARD IN THE PIE, I HAVE PICTURE TO PROVE IT, I PUT 6 IN THE OVEN AND WAS AFRAID TO GIVE MY KIDS TO EAT THE REST. VERY DISSAPPOINTED.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;875833;754561;3;5;0;0;0;0;5;NULL;NULL;NULL;15/09/14 15:11;15/09/14 13:13;Fast and effective responses with excellent custom;;Mark;;After sending a quotation request to [Email Removed] i received it shortly after by Mark. He also sent me the number in case i have further inquiries. I was in fact very happy with the quote and wanted to do a eft and collect the item. I phoned to get the banking details as this seemed to be the fastest way. Mark gave me the details and also arranged delivery so i didn't even have to collect. He seems to be very dedicated to his job.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;19480;941;16;2;0;1;0;0;2;NULL;NULL;NULL;15/09/14 15:06;15/09/14 13:14;Ignoring DMASA List?;None;Lebohang Masakale;***;Dear reader<br> <br> On 9 September 2015 I received a tele-marketing call from Virgin Mobile with an offer of some contract.<br> Immediately I asked why I was being called as I'm on the Opt Out list with the DMASA. Call centre agent had no clue about this, so I spoke to the supervisor who said I should register on the DMASA site (really? been on it for years already!). She didn't really have any valid answers but did say she would remove me (did this happen?)<br> I then tried to escalate this with head office, but the relevant staff were \in a meeting\"" (standard fob-off excuse).<br> They said I could e-mail Lebohang Masakale about this"

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Replies (1)
Total South Africa
Total South Africa's reply16 Sept 2015, 09:17
Official
Hello Gum.2L.85..,

We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.

Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.

Your reference number is ***7.

Regards,
Customer Service Division