1 reviews | Active since Feb 2012
Bad Attitude
Good Morning,<br> <br> This comes with such disappointed to be writing such about my experience at 1 of your filling stations.<br> <br> First of all this is definitely not about money but TRUST that I think is really vital to your kind of business. I went to the above mentioned filling station to fill up petrol of R200 early on a Monday just after 06H00.The mistake I made was not to look at the tank before driving off and this is where trust comes in.<br> <br> After driving off I realised that nothing was happening to my petrol gauge and I was concerned as my previous experience tells me that when I fill up with such amount it needs to move from where it was to about just underneath half full but that did not happen. On a daily basis I drive about 40 kms to and from work.<br> <br> My vehicle was parked the whole day and my consumption is not that high on my vehicle at all.<br> Now when I went back to raise my concerns I was first told that maybe my gauge is not working then next to be told that the attendant who assisted me is not in as they work 12 hours shift starting from 7am and to my surprise 10 minutes there he was. Later on the J Lekgwathi produced two receipts saying the is nothing that he can do.<br>
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS245774.
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS245774.
Regards,
Customer Service Division
