TP
TSHIAMELO P
1 reviews | Active since Jun 2011
08 May 2015, 06:43
Appalling Attitide
Saturday evening at about 7:30 I went to MORULA TOTAL (vertically opposite Morula Sun main entrance) to put in a R100.00 petrol. After petrol was poured, my gauge had not moved. I drove 7km hoping the gauge will move, but it didn't. On my way back, I decided to use MORULA TOTAL again to see if something had maybe gone wrong with my previous transaction. An attendant poured R100.00 from the same petrol and the gauge went up as usual when I put in a R100.00.<br> <br> The attendant insisted that I go inside the shop to raise the issue. I explained what had occurred to Marcus
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Replies (1)Total South Africa's replyOfficial
11 May 2015, 13:09Hello Tshiamelo,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS245463
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS245463
Regards,
Customer Service Division
Total South Africa's reply11 May 2015, 13:09
Official
Hello Tshiamelo,
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS245463
Regards,
Customer Service Division
Dear Valued Customer
We acknowledge receipt of your complaint regarding the service you received at our service station; our team onsite is currently investigating this matter and will revert back to you.
Total South Africa takes customer service very seriously and we endeavor to create a pleasant experience for all our customers.
Your reference number is ISS245463
Regards,
Customer Service Division
