ABSOLUTELY DISGUSTING SERVICE

On 20 November 2019, my boss filled up her car with over 63 liters of petrol at one of your Total garages. Prior to filling up, she asked the petrol attendant whether they were online for the Dischem loyalty points and he confirmed that they were. After filling up and at the point she needed to pay, the petrol attendant suddenly said they were now "offline" for the Dischem loyalty points and that she needed to download the Total Services app. I assisted her with downloading the app, just to find that the app does not even open on either of our phones (Huawei and Samsung). I then contacted Total South Africa via Facebook and received a request for contact details. I sent my boss's contact details, the message was read and remains unanswered. This is really disgraceful!!! You are literally robbing people of loyalty points and point blank lying to customers filling up their tanks. We have all decided not to support Total any further and I advise everyone to get your loyalty points with shopping at Dischem directly. Rather go to BP and get your PNP Smart Shopper points because they swipe regardless of whether they are online or not, and the points do come through as soon as they are back online.