AL
Alison L
1 reviews | Active since Jun 2024
14 Jun 2024, 07:03
Very disappointed
There are so many things that they don't cover under the 10 month waiting period. We have had 2 claims but they fall within the 10 month waiting period and its things that was out of my control.I regret getting this gap cover. Will definitely be looking at alternatives
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Replies (2)
Total Risk Administrators's replyOfficial
14 Jun 2024, 08:18Good Morning Alison. We are very sorry to hear about your customer experience as that is not the level that the majority of our policyholders are accustomed to. We will investigate the non payment of these claims and get back to you. Best regards. TRA Management
Total Risk Administrators's reply14 Jun 2024, 08:18
Official
Good Morning Alison. We are very sorry to hear about your customer experience as that is not the level that the majority of our policyholders are accustomed to. We will investigate the non payment of these claims and get back to you. Best regards. TRA Management
Total Risk Administrators's replyOfficial
14 Jun 2024, 14:25Good day, Mrs Liebenberg. We have a 10-month condition-specific waiting period for ENT procedures. This is stipulated in your policy document. We encourage our members to use the Complaints Department, which consists of senior management. I have escalated your query to *** who will discuss your request and provide you with feedback. TRA Management
Total Risk Administrators's reply14 Jun 2024, 14:25
Official
Good day, Mrs Liebenberg. We have a 10-month condition-specific waiting period for ENT procedures. This is stipulated in your policy document. We encourage our members to use the Complaints Department, which consists of senior management. I have escalated your query to *** who will discuss your request and provide you with feedback. TRA Management