RS
Robert S
1 reviews | Active since Dec 2017
02 Dec 2025, 19:48
TRA is the WORST gap cover ever
I am beyond words. I have no idea what the purpose of gap cover is. I took out this gap cover as they came highly recommended and to aid us is medical aid shortfalls. But in 3 years they have rejected us twice for shortfalls on in hospital procedures.
Never EVER choose TRA as a gap cover. They are beyond useless and will look for every excuse not to pay.
I will be cancelling my gap cover and looking for a better provider that actually helps their clients.
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Total Risk Administrators's replyOfficial
02 Dec 2025, 20:49Good evening Robert. Your client experience is not what the bulk of our policyholders are fami**** with and certainly not what we strive to offer in terms of a valued gap cover product. We do have valid reasons for rejecting claims and will investigate thoroughly to determine the facts in your case. We will be in touch in due course. Best regards. TRA Management.
Total Risk Administrators's reply02 Dec 2025, 20:49
Official
Good evening Robert. Your client experience is not what the bulk of our policyholders are fami**** with and certainly not what we strive to offer in terms of a valued gap cover product. We do have valid reasons for rejecting claims and will investigate thoroughly to determine the facts in your case. We will be in touch in due course. Best regards. TRA Management.