EO
Erich O
1 reviews | Active since Aug 2015
11 Oct 2021, 16:14
TRA - Impossible to submit shortfall claim.
Worst Customer Service Ever. I've tried twice to send an email to the specified claims email address - no response yet - 6 weeks later. I've also tried making an online claim like they suggest multiple times across all their online platforms. After going through the entire tedious process, their online submission portal bombs out and advises me to email the same email address I tried, as mentioned above. It seems like even the government's systems work better than these guys
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Replies (2)
Total Risk Administrators's replyOfficial
11 Oct 2021, 16:25Good Day Erich. We take this review very seriously and thank you for bringing this issue to our attention. We will investigate and contact you in this regard. This is not the higher level of service that we pride ourselves on or that the majority of our policyholders enjoy. Regards TRA Management.
Total Risk Administrators's reply11 Oct 2021, 16:25
Official
Good Day Erich. We take this review very seriously and thank you for bringing this issue to our attention. We will investigate and contact you in this regard. This is not the higher level of service that we pride ourselves on or that the majority of our policyholders enjoy. Regards TRA Management.
Total Risk Administrators's replyOfficial
11 Oct 2021, 16:36Good Day Mr Oosthuizen
Please accept our sincerest apology and thank you for bringing it to our attention that our online claim submission is not working. We have reported this to our IT Department. We will be testing claims submission via the TRA Application on your cell phone.
I have allocated one email that was sent but not submitted for processing. Kindly note that we do not cover consultations in a Doctor's rooms but only treatment/consultations received while admitted into hospital.
Once again accept our sincerest apology for the inconvenience caused.
TRA Management
Please accept our sincerest apology and thank you for bringing it to our attention that our online claim submission is not working. We have reported this to our IT Department. We will be testing claims submission via the TRA Application on your cell phone.
I have allocated one email that was sent but not submitted for processing. Kindly note that we do not cover consultations in a Doctor's rooms but only treatment/consultations received while admitted into hospital.
Once again accept our sincerest apology for the inconvenience caused.
TRA Management
Total Risk Administrators's reply11 Oct 2021, 16:36
Official
Good Day Mr Oosthuizen
Please accept our sincerest apology and thank you for bringing it to our attention that our online claim submission is not working. We have reported this to our IT Department. We will be testing claims submission via the TRA Application on your cell phone.
I have allocated one email that was sent but not submitted for processing. Kindly note that we do not cover consultations in a Doctor's rooms but only treatment/consultations received while admitted into hospital.
Once again accept our sincerest apology for the inconvenience caused.
TRA Management
Please accept our sincerest apology and thank you for bringing it to our attention that our online claim submission is not working. We have reported this to our IT Department. We will be testing claims submission via the TRA Application on your cell phone.
I have allocated one email that was sent but not submitted for processing. Kindly note that we do not cover consultations in a Doctor's rooms but only treatment/consultations received while admitted into hospital.
Once again accept our sincerest apology for the inconvenience caused.
TRA Management