1 reviews | Active since Mar 2009
They happily collect premiums and give no service
Its quite shocking and disgusting how you people happily collect premiums every single ******* month and on the odd occasion that we actually need you stories and excuses suddenly pop up.
I find it quite nonsensical that I have GAP cover and when I have to claim from it there’s suddenly stories. Besides the outstanding service provider amounts I’m claiming for I had to pay in an amount of R5400 as co-payment which I was assured GAP cover would re-imburse this when I submit my claims.
Between yourselves and Malcor - someone will pay out my claims. I don’t care who - ya’ll can have meetings and discuss this amongst yourselves - I really don’t care. But at the end of the day ONE OF YOU WILL PAY OUT THESE CLAIMS.
I will escalate this to the Council for Medical Schemes - go the legal route if I have to. YOU WILL PAY OUT.
I am going to expose you. I am taking this to the media and social media. I will make people aware of how you take people for ****. You take people's money then make excuses.
We are sorry to hear of your experience above. Due to there being a third party involved, i.e. Malcor Medical Aid Scheme, we will need to investigate this matter fully to establish exactly what their liability is in this matter and whether they have met this fully.
We will make contact with you via your email address on this complaint to request any further information that may be required.
Regards
TRA
We are sorry to hear of your experience above. Due to there being a third party involved, i.e. Malcor Medical Aid Scheme, we will need to investigate this matter fully to establish exactly what their liability is in this matter and whether they have met this fully.
We will make contact with you via your email address on this complaint to request any further information that may be required.
Regards
TRA
Our extensive research has confirmed that this issue was related to a claim that your medical aid is liable for. We have been informed that Malcor Medical Aid Scheme has made contact with you and has approved the payment of this claim. Please be in touch with them should you have any further queries in this regard.
TRA remains committed to providing a superior level of customer service and we take seriously your comments about collecting premiums and then making excuses not to pay claims. We will always strive to Treat Customers Fairly - it is part of our culture and ethos.
We trust that should you submit a claim in future that TRA is liable for, that you experience a new level of service!
Regards
TRA
Our extensive research has confirmed that this issue was related to a claim that your medical aid is liable for. We have been informed that Malcor Medical Aid Scheme has made contact with you and has approved the payment of this claim. Please be in touch with them should you have any further queries in this regard.
TRA remains committed to providing a superior level of customer service and we take seriously your comments about collecting premiums and then making excuses not to pay claims. We will always strive to Treat Customers Fairly - it is part of our culture and ethos.
We trust that should you submit a claim in future that TRA is liable for, that you experience a new level of service!
Regards
TRA