SW
Shjane W
1 reviews | Active since Nov 2012
02 Dec 2019, 11:03
The word service does not exist with TRA going far beyond uselessness
Dear TRA,
I have put off writing this review for sometime now until this past weekend. Been with TRA for many years now, they claim they even offer you 6 Drive me Home trips (Uber) but in reality don't even bargain on ONE because when it comes down to that they are once again USELESS, I have now "used up 4 of my 6 tips" which I am still waiting to be picked up from LOL. They basically stole 4 from my 6 trips, this past weekend was no different!!!!!! Once again, I logged more than 10 queries for them to contact me to book a trip..... I followed up with them every 10 minutes with NO avail... eventually got hold of a representative and they assured me everything was booked and would be ready in MINUTES. 1 HOUR and 10 MINUTES LATER I decided to stuff that and just order my own Uber (which took me 2 minutes). So once AGAIN - thank you TRA for offering something which is 100% UN-USABLE and keep up the good work. I will be cancelling my whole policy this week and take my money elsewhere with my opinion to anyone I ever discuss GAP cover with. Regards Mr van Wyk
Helpful (0)
Replies (9)0
Replies (9)
Total Risk Administrators's replyOfficial
02 Dec 2019, 11:40Dear Mr Van Wyk
Please accept our sincerest apology for the inconvenience your have experienced.
We have escalated the mater to Senior Management at TRA Assist and will provide you with feedback as soon as possible. TRA Management
Please accept our sincerest apology for the inconvenience your have experienced.
We have escalated the mater to Senior Management at TRA Assist and will provide you with feedback as soon as possible. TRA Management
Total Risk Administrators's reply02 Dec 2019, 11:40
Official
Dear Mr Van Wyk
Please accept our sincerest apology for the inconvenience your have experienced.
We have escalated the mater to Senior Management at TRA Assist and will provide you with feedback as soon as possible. TRA Management
Please accept our sincerest apology for the inconvenience your have experienced.
We have escalated the mater to Senior Management at TRA Assist and will provide you with feedback as soon as possible. TRA Management
SW
Shjane W's updateReviewer Update
02 Dec 2019, 12:00Good day,
Gladly waiting for their call before cancellation - note this is the 3rd stuff up in 1 year? How can they NOT get it right? December 2018 they left my like a hot potato.... during the year same PROBLEM.. and this past weekend ONCE AGAIN, not actually sure why I am still trying to be honest, perhaps laziness to cancel my service all together, I have reached that point now.
Gladly waiting for their call before cancellation - note this is the 3rd stuff up in 1 year? How can they NOT get it right? December 2018 they left my like a hot potato.... during the year same PROBLEM.. and this past weekend ONCE AGAIN, not actually sure why I am still trying to be honest, perhaps laziness to cancel my service all together, I have reached that point now.
SW
Shjane W's update02 Dec 2019, 12:00
Reviewer Update
Good day,
Gladly waiting for their call before cancellation - note this is the 3rd stuff up in 1 year? How can they NOT get it right? December 2018 they left my like a hot potato.... during the year same PROBLEM.. and this past weekend ONCE AGAIN, not actually sure why I am still trying to be honest, perhaps laziness to cancel my service all together, I have reached that point now.
Gladly waiting for their call before cancellation - note this is the 3rd stuff up in 1 year? How can they NOT get it right? December 2018 they left my like a hot potato.... during the year same PROBLEM.. and this past weekend ONCE AGAIN, not actually sure why I am still trying to be honest, perhaps laziness to cancel my service all together, I have reached that point now.
SW
Shjane W's updateReviewer Update
19 Dec 2019, 10:14Dear TRA,
Here we sit today 2.5 weeks LATER with NO feedback or contact, kind of relates to your quality of services I am complaining about.
Keep up the good work, doing a great job!
Here we sit today 2.5 weeks LATER with NO feedback or contact, kind of relates to your quality of services I am complaining about.
Keep up the good work, doing a great job!
SW
Shjane W's update19 Dec 2019, 10:14
Reviewer Update
Dear TRA,
Here we sit today 2.5 weeks LATER with NO feedback or contact, kind of relates to your quality of services I am complaining about.
Keep up the good work, doing a great job!
Here we sit today 2.5 weeks LATER with NO feedback or contact, kind of relates to your quality of services I am complaining about.
Keep up the good work, doing a great job!
Total Risk Administrators's replyOfficial
19 Dec 2019, 11:04Good Day
Once again I do apologise as this was escalated. I will contact their Senior Management immediately.. TRA Management
Once again I do apologise as this was escalated. I will contact their Senior Management immediately.. TRA Management
Total Risk Administrators's reply19 Dec 2019, 11:04
Official
Good Day
Once again I do apologise as this was escalated. I will contact their Senior Management immediately.. TRA Management
Once again I do apologise as this was escalated. I will contact their Senior Management immediately.. TRA Management
Total Risk Administrators's replyOfficial
19 Dec 2019, 12:39Good Day Mr Van Wyk.
I have received confirmation that the trips were credit back to you. Theo has been trying to get hold of you. Can you please provide me with a telephone number and a time that will be convenient for you to talk to him please.
Thank you
TRA Management
I have received confirmation that the trips were credit back to you. Theo has been trying to get hold of you. Can you please provide me with a telephone number and a time that will be convenient for you to talk to him please.
Thank you
TRA Management
Total Risk Administrators's reply19 Dec 2019, 12:39
Official
Good Day Mr Van Wyk.
I have received confirmation that the trips were credit back to you. Theo has been trying to get hold of you. Can you please provide me with a telephone number and a time that will be convenient for you to talk to him please.
Thank you
TRA Management
I have received confirmation that the trips were credit back to you. Theo has been trying to get hold of you. Can you please provide me with a telephone number and a time that will be convenient for you to talk to him please.
Thank you
TRA Management
SW
Shjane W's updateReviewer Update
19 Dec 2019, 12:52Good afternoon,
I have just made contact with the reference number sent to me - I don't care much for my 1 credit back to my trips, this is not about getting a credit - this is about the WHOLE Uber service offered... you give me 1 credit that is worth nothing because of the service, that stays nothing?
My complaint here is purely about the service offered with the Uber!
Instead, let your users pay for their own Uber and send you the invoice? I can do this because I paid it out of my own pocket never mind the "trips" offered by TRA.
Regards
Shjane
I have just made contact with the reference number sent to me - I don't care much for my 1 credit back to my trips, this is not about getting a credit - this is about the WHOLE Uber service offered... you give me 1 credit that is worth nothing because of the service, that stays nothing?
My complaint here is purely about the service offered with the Uber!
Instead, let your users pay for their own Uber and send you the invoice? I can do this because I paid it out of my own pocket never mind the "trips" offered by TRA.
Regards
Shjane
SW
Shjane W's update19 Dec 2019, 12:52
Reviewer Update
Good afternoon,
I have just made contact with the reference number sent to me - I don't care much for my 1 credit back to my trips, this is not about getting a credit - this is about the WHOLE Uber service offered... you give me 1 credit that is worth nothing because of the service, that stays nothing?
My complaint here is purely about the service offered with the Uber!
Instead, let your users pay for their own Uber and send you the invoice? I can do this because I paid it out of my own pocket never mind the "trips" offered by TRA.
Regards
Shjane
I have just made contact with the reference number sent to me - I don't care much for my 1 credit back to my trips, this is not about getting a credit - this is about the WHOLE Uber service offered... you give me 1 credit that is worth nothing because of the service, that stays nothing?
My complaint here is purely about the service offered with the Uber!
Instead, let your users pay for their own Uber and send you the invoice? I can do this because I paid it out of my own pocket never mind the "trips" offered by TRA.
Regards
Shjane
Total Risk Administrators's replyOfficial
19 Dec 2019, 13:09Good Day Mr Van Wyk
I have just emailed you my contact details. Unfortunately this is an service of 6 trips that we offer to our members. As you know, the kilometer radius is 50km and after that you will be liable for the balance.
I would appreciate your assistance in the documents I requested,
TRA Management
I have just emailed you my contact details. Unfortunately this is an service of 6 trips that we offer to our members. As you know, the kilometer radius is 50km and after that you will be liable for the balance.
I would appreciate your assistance in the documents I requested,
TRA Management
Total Risk Administrators's reply19 Dec 2019, 13:09
Official
Good Day Mr Van Wyk
I have just emailed you my contact details. Unfortunately this is an service of 6 trips that we offer to our members. As you know, the kilometer radius is 50km and after that you will be liable for the balance.
I would appreciate your assistance in the documents I requested,
TRA Management
I have just emailed you my contact details. Unfortunately this is an service of 6 trips that we offer to our members. As you know, the kilometer radius is 50km and after that you will be liable for the balance.
I would appreciate your assistance in the documents I requested,
TRA Management
Total Risk Administrators's replyOfficial
20 Dec 2019, 13:24Good Day Mr Van Wyk
I have received confirmation that a refund for your Uber ride will be processed.
TRA Management
I have received confirmation that a refund for your Uber ride will be processed.
TRA Management
Total Risk Administrators's reply20 Dec 2019, 13:24
Official
Good Day Mr Van Wyk
I have received confirmation that a refund for your Uber ride will be processed.
TRA Management
I have received confirmation that a refund for your Uber ride will be processed.
TRA Management
SW
Shjane W's updateReviewer Update
30 Dec 2019, 12:41Good day TRA,
Just an update - this whole matter/issue was dealt with very professionally from TRA's side.
I was told that the root cause of the problem was addressed and should not happen again.
If that is the case, I will take your word for it.
Thank you for dealing with the matter and sorting it out.
Regards
Shjane
Just an update - this whole matter/issue was dealt with very professionally from TRA's side.
I was told that the root cause of the problem was addressed and should not happen again.
If that is the case, I will take your word for it.
Thank you for dealing with the matter and sorting it out.
Regards
Shjane
SW
Shjane W's update30 Dec 2019, 12:41
Reviewer Update
Good day TRA,
Just an update - this whole matter/issue was dealt with very professionally from TRA's side.
I was told that the root cause of the problem was addressed and should not happen again.
If that is the case, I will take your word for it.
Thank you for dealing with the matter and sorting it out.
Regards
Shjane
Just an update - this whole matter/issue was dealt with very professionally from TRA's side.
I was told that the root cause of the problem was addressed and should not happen again.
If that is the case, I will take your word for it.
Thank you for dealing with the matter and sorting it out.
Regards
Shjane