The administrator made it clear that she was not interested in assisting me

The administrator made it clear that she was not interested in assisting me. She also did not seem to have sufficient knowledge of her own product. She repeatedly told me that my daughter had a tonsils procedure, which is not covered in the first 10 months, even though I explained several times that it was illness treatment and not a procedure. In the end, she said I should submit it to the clinical department for assessment because she was unsure whether it would be accepted. I initially contacted them for help with my first claim, but I received no assistance at all. When I asked further questions, which eventually led to the discussion about the tonsils, she was again not helpful and appeared unsure about how her company’s products and processes work. The only reason I am giving 3 stars is because I am still new with the service and I am hopeful that I will receive better support in the future.