Terrible service from the get-go

Terrible service from the get-go. Unable to obtain 2026 rates. Only 2025 rates reflected on their website. Contradicting information. Tried obtaining a schedule via their WhatsApp support. No response on request for that. Waited forever for an agent to respond, who asked how they could help after I had already provided all the info I required assistance or response on. Then they closed the chat. Not a good way to start. Would not make me comfortable pursuing a Gap cover plan with them if they are already so lax at the start.