1 reviews | Active since Feb 2019
Terrible Claims Services for a Simple Co Payment Refund to me.
I have experienced nothing less than *********** service for the last 3 weeks.
This is regarding a claim for a simple co-payment I made for a CT scan. As I am deaf, I am unable to communicate by phone so needed to use email.
I have submitted the required documentation multiple times, yet I have received two incorrect assessments in response. I have also had to explain my situation to five different consultants, which has been a very frustrating and time-consuming process.
As a pensioner, this co-payment reimbur*****t is important to me. I kindly request that my claim be assigned to a senior case worker or someone with the necessary expertise to resolve this issue quickly and accurately. Thank you for your time and attention to this matter.
With this fiasco it makes you wonder whether all these reviews are real.
Thank you for responding and finally getting the assessment corrected. This is something few businesses do when customers try and resolve problems.
It has been somewhat frustrating, particularly as being deaf, my only means of communication is by email.
Your services have always been spot on in the past, and I have no idea what caused this problem. The medical aid and the radiology department also messed up the account by losing my documents so the fault was not TR alone.
I thus retract my previous rating and give you 5 stars
Kind Regards Richard Corona.
Thank you for responding and finally getting the assessment corrected. This is something few businesses do when customers try and resolve problems.
It has been somewhat frustrating, particularly as being deaf, my only means of communication is by email.
Your services have always been spot on in the past, and I have no idea what caused this problem. The medical aid and the radiology department also messed up the account by losing my documents so the fault was not TR alone.
I thus retract my previous rating and give you 5 stars
Kind Regards Richard Corona.