1 reviews | Active since Sept 2019
STAY AWAY FROM TOTAL RISK GAP COVER!
Yet again I have put in a claim with Total Risk only to be met with SHOCKING SERVICE and blatant disregard for the terms and conditions of my policy with them. I never had an issue until they were taken over by Auto and General. The claims department took 10 days to send back a claims statement where they couldn't even calculate the claims correctly and then rejected them. The incompetence is astounding. When I contacted the Head of Customer services she relpied to my mail that I should continue to deal with the Claims dept as she isn't available to deal with my complaint. How profesional!!! It is now almost 3 weeks since I lodged my claim and I am still waiting for a correct claims statement and a refund. There is no claim that I have submitted that is not covered by my ORIGINAL contract with Total Risk. It's an absolute disgrace that after a traumatic illness in the family that their clients still have to struggle like this to be paid out what Total Risk is contractually obligated to pay.
I do apologise for the bad experience you had. I can assure you of our utmost dedication to provide good customer service to all TRA members.
We are currently attending to your claims and will be in contact with you shortly.
I do apologise for the bad experience you had. I can assure you of our utmost dedication to provide good customer service to all TRA members.
We are currently attending to your claims and will be in contact with you shortly.
Us discussed telephonic, I will forward the correct radiology account for your attention. If you can please submit this for re-processing to your medical aid. Once they have processed the account, you can forward this for my attention. We are currently busy processing the other accounts and I will send the **** of payment once processed.
TRA Management Team
Us discussed telephonic, I will forward the correct radiology account for your attention. If you can please submit this for re-processing to your medical aid. Once they have processed the account, you can forward this for my attention. We are currently busy processing the other accounts and I will send the **** of payment once processed.
TRA Management Team