1 reviews | Active since Jan 2017
Rude consultant
I once requested a taxi service for my girlfriend and my son and the consultant hanged up the phone on me, then i pressed the panic again it was never responded. Ref number:24052 & ***
Good day Mduduzi,
I am sorry to hear that you have received unsatisfactory service from the TRA Assist call centre.
They will be contacted now regarding your complaint. You will be emailed this response as well as any further feedback to come as soon as possible regarding this matter.
Thank you.
Yours Sincerely,
TRA
Good day Mduduzi,
I am sorry to hear that you have received unsatisfactory service from the TRA Assist call centre.
They will be contacted now regarding your complaint. You will be emailed this response as well as any further feedback to come as soon as possible regarding this matter.
Thank you.
Yours Sincerely,
TRA
Good day Mduduzi,
We responded to your complaint promptly on Hello Peter on the day, as well as emailed you that we referred the complaint for investigation to the TRA Assist team.
You were also called to check the details of the case and the feedback we received from the team at TRA Assist.
Thereafter, due to the fact that you did not receive the best service we can give, you were assured of how the matter was dealt with internally and you received compensation and consolation, for which you showed appreciation when the Project Manager visited your office. You then received a final follow-up email whereby you stated that you appreciated all of the attention the complaint has received and how it has been dealt with accordingly.
Therefore, the problem has been resolved and we thank you for your feedback.
Yours Sincerely,
TRA
Good day Mduduzi,
We responded to your complaint promptly on Hello Peter on the day, as well as emailed you that we referred the complaint for investigation to the TRA Assist team.
You were also called to check the details of the case and the feedback we received from the team at TRA Assist.
Thereafter, due to the fact that you did not receive the best service we can give, you were assured of how the matter was dealt with internally and you received compensation and consolation, for which you showed appreciation when the Project Manager visited your office. You then received a final follow-up email whereby you stated that you appreciated all of the attention the complaint has received and how it has been dealt with accordingly.
Therefore, the problem has been resolved and we thank you for your feedback.
Yours Sincerely,
TRA