MD
Mehl D
1 reviews | Active since Aug 2022
27 Aug 2026, 10:56
REJECT PAYMENT WITH POOR EXCUSE.
REFUSE TO PAY CLAIM. I submitted my claim but needed supporting documents. Then their reply went to my spam. I then submitted my documents with all related information for my claim to be paid.
Now TRA reject submission. All info is submitted, why reject payment?
Helpful (0)
Replies (3)0
Replies (3)
Total Risk Administrators's replyOfficial
27 Aug 2026, 12:42Hi Mehl. We’re sorry to hear that you are unhappy with the outcome of your claim and understand how frustrating this situation must be.
We have reviewed the matter and can confirm that additional supporting documentation was required before the claim could be reconsidered. Unfortunately, the required information was not received within the applicable submission period, which affected our ability to proceed with the claim.
As this relates to your personal policy and claim information, we do not believe it would be appropriate to discuss the specific details on a public platform.
Our team has previously communicated the requirements and outcome directly to you.
Should you require any further clarification, please contact us at ***, and we will gladly assist with explaining the matter.
Kind regards
TRA Management
We have reviewed the matter and can confirm that additional supporting documentation was required before the claim could be reconsidered. Unfortunately, the required information was not received within the applicable submission period, which affected our ability to proceed with the claim.
As this relates to your personal policy and claim information, we do not believe it would be appropriate to discuss the specific details on a public platform.
Our team has previously communicated the requirements and outcome directly to you.
Should you require any further clarification, please contact us at ***, and we will gladly assist with explaining the matter.
Kind regards
TRA Management
Total Risk Administrators's reply27 Aug 2026, 12:42
Official
Hi Mehl. We’re sorry to hear that you are unhappy with the outcome of your claim and understand how frustrating this situation must be.
We have reviewed the matter and can confirm that additional supporting documentation was required before the claim could be reconsidered. Unfortunately, the required information was not received within the applicable submission period, which affected our ability to proceed with the claim.
As this relates to your personal policy and claim information, we do not believe it would be appropriate to discuss the specific details on a public platform.
Our team has previously communicated the requirements and outcome directly to you.
Should you require any further clarification, please contact us at ***, and we will gladly assist with explaining the matter.
Kind regards
TRA Management
We have reviewed the matter and can confirm that additional supporting documentation was required before the claim could be reconsidered. Unfortunately, the required information was not received within the applicable submission period, which affected our ability to proceed with the claim.
As this relates to your personal policy and claim information, we do not believe it would be appropriate to discuss the specific details on a public platform.
Our team has previously communicated the requirements and outcome directly to you.
Should you require any further clarification, please contact us at ***, and we will gladly assist with explaining the matter.
Kind regards
TRA Management
MD
Mehl D's updateReviewer Update
28 Aug 2026, 10:15Thank you for the response.
However, please provide the email (date and time) where you (TRA) informed me of the due date, as you are referring to the submission period. This was never made clear to me.
For this reason, I believe TRA failed to act reasonably and, on those grounds, to submit this matter to the Ombudsman. Furthermore, I asked in my email to TRA for any other remedial process to settle this, as this will be asked as part of the Ombudsman process.
In conclusion,
1. I made an application for payment,
2. TRA rejected payment due to missing information
3. I supp**** the information
4. TRA rejected payment since it is stated to be beyond a date that was never clearly communicated.
Given my years as a client of TRA, I am open to communicating and resolving this matter with TRA.
However, please provide the email (date and time) where you (TRA) informed me of the due date, as you are referring to the submission period. This was never made clear to me.
For this reason, I believe TRA failed to act reasonably and, on those grounds, to submit this matter to the Ombudsman. Furthermore, I asked in my email to TRA for any other remedial process to settle this, as this will be asked as part of the Ombudsman process.
In conclusion,
1. I made an application for payment,
2. TRA rejected payment due to missing information
3. I supp**** the information
4. TRA rejected payment since it is stated to be beyond a date that was never clearly communicated.
Given my years as a client of TRA, I am open to communicating and resolving this matter with TRA.
MD
Mehl D's update28 Aug 2026, 10:15
Reviewer Update
Thank you for the response.
However, please provide the email (date and time) where you (TRA) informed me of the due date, as you are referring to the submission period. This was never made clear to me.
For this reason, I believe TRA failed to act reasonably and, on those grounds, to submit this matter to the Ombudsman. Furthermore, I asked in my email to TRA for any other remedial process to settle this, as this will be asked as part of the Ombudsman process.
In conclusion,
1. I made an application for payment,
2. TRA rejected payment due to missing information
3. I supp**** the information
4. TRA rejected payment since it is stated to be beyond a date that was never clearly communicated.
Given my years as a client of TRA, I am open to communicating and resolving this matter with TRA.
However, please provide the email (date and time) where you (TRA) informed me of the due date, as you are referring to the submission period. This was never made clear to me.
For this reason, I believe TRA failed to act reasonably and, on those grounds, to submit this matter to the Ombudsman. Furthermore, I asked in my email to TRA for any other remedial process to settle this, as this will be asked as part of the Ombudsman process.
In conclusion,
1. I made an application for payment,
2. TRA rejected payment due to missing information
3. I supp**** the information
4. TRA rejected payment since it is stated to be beyond a date that was never clearly communicated.
Given my years as a client of TRA, I am open to communicating and resolving this matter with TRA.
MD
Mehl D's updateReviewer Update
31 Aug 2026, 08:29TRA reached out to me asking me to contact their Complaints department, which I did. However, the response received this morning states I should approach the Ombudman.
Clearly indicating TRA does not see how their action or decision is unfair, as there was no transparency and openness in stating the due date for this claim, since all other requirements were clearly shared. TRA cannot disqualify me if the conditions were not clearly shared. Every product or service clearly stipulates the due date in the communication to the user upon reaching a deadline.
Clearly indicating TRA does not see how their action or decision is unfair, as there was no transparency and openness in stating the due date for this claim, since all other requirements were clearly shared. TRA cannot disqualify me if the conditions were not clearly shared. Every product or service clearly stipulates the due date in the communication to the user upon reaching a deadline.
MD
Mehl D's update31 Aug 2026, 08:29
Reviewer Update
TRA reached out to me asking me to contact their Complaints department, which I did. However, the response received this morning states I should approach the Ombudman.
Clearly indicating TRA does not see how their action or decision is unfair, as there was no transparency and openness in stating the due date for this claim, since all other requirements were clearly shared. TRA cannot disqualify me if the conditions were not clearly shared. Every product or service clearly stipulates the due date in the communication to the user upon reaching a deadline.
Clearly indicating TRA does not see how their action or decision is unfair, as there was no transparency and openness in stating the due date for this claim, since all other requirements were clearly shared. TRA cannot disqualify me if the conditions were not clearly shared. Every product or service clearly stipulates the due date in the communication to the user upon reaching a deadline.