SV
Sarel V
1 reviews | Active since Mar 2019
31 Jan 2025, 08:22
On 30 Jan 2025, I sent a query to the WhatsApp channel at 11:57, received a message back that my query is being transferred to the first available agent
On 30 Jan 2025, I sent a query to the WhatsApp channel at 11:57, received a message back that my query is being transferred to the first available agent. The first response I received from an agent, was 15:07 - Waiting time of over 3 hours On the 29th, I waited for over 2 hours following the same route The website is also not user friendly at all and really needs some updating.
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Total Risk Administrators's replyOfficial
31 Jan 2025, 15:37Good Afternoon Sarel. We are sorry to hear about this customer experience. Our management team has been in touch and we will investigate fully based on your feedback. Best regards. TRA Management.
Total Risk Administrators's reply31 Jan 2025, 15:37
Official
Good Afternoon Sarel. We are sorry to hear about this customer experience. Our management team has been in touch and we will investigate fully based on your feedback. Best regards. TRA Management.